*Please note: this website is not associated with the ACBSP in any way*

The Great ACBSP Disappointment

Open Letter to ACBSP

Update 01-27-08

This website was established March 2007 as an open letter to ASCBP questioning the decision to grant accreditation to the University of Phoenix (UOP). As of January 18, 2008, no response has been issued. ACBSP refuses or is unable to justify their decision and answer the questions raised in the original letter. We believe this speaks volumes about the credibility of ACBSP as an organization and the integrity of the purported mission. If they will simply explain our possible misconceptions, this website will come down. Until then...

The original letter contains lots of information and asks lots of questions. We would like to summarize two key issues that we would really like to be addressed. If ACBSP provides an official response approved for publication, we will publish it here.


It is well established that University of Phoenix has the absolute minimum admissions requirements and this is clearly communicated on UOP's website. If the requirements were any less, UOP would not qualify for regional accreditation and would lose eligibility to receive federal financial aid money. Section 6.3 of the ACBSP accreditation guidelines addresses admissions requirements. With this, the following questions are asked of ACBSP:


1a. Does ACBSP agree that UOP's admissions requirements are as minimal as possible?

If so,
1b. Why do the accreditation guidelines (section 6.3) bother addressing admissions requirements if bare minimum standards are acceptable? Why waste time looking at these standards if ACBSP applicants all meet the admissions requirements prescribed by their regional accreditation?

If not,
1c. Please elaborate as to how UOP's admissions requirements exceed the most minimal requirement possible under regional accreditation guidelines.

ACBSP's published mission is as follows:

ACBSP is the leading specialized accreditation association for business education supporting, celebrating, and rewarding teaching excellence. The association embraces the virtues of teaching excellence and emphasizes to students that it is essential to learn how to learn. ACBSP acknowledges the importance of scholarly research and inquiry and believes that such activities facilitate improved teaching. Institutions are strongly encouraged to pursue a reasonable mutually beneficial balance between teaching and research. And further, ACBSP encourages faculty involvement within the contemporary business world to enhance the quality of classroom instruction and to contribute to student learning.

UOP's teaching methodology is well publicized and well-known. A vast majority of UOP's faculty are part-time and are hired on a per-class basis for 5 or 6 weeks at a time. UOP openly refers to their faculty as 'facilitators,' not teachers and for good reason. UOP's facilitators do not teach and do not lecture; they only facilitate. These faculty do not have offices or research facilities, they are temporary contractors. Faculty contact hours are reduced compared to traditional business schools, and study teams are substituted.

Clearly, UOP's model is student-centered rather than faculty-centered. UOP relies on the motivation of students and student teams to teach themselves, rather than high quality faculty actively teaching and lecturing.

With UOP's faculty being almost exclusively part-time and hired as contractors, one must question how much scholarly research the faculty of UOP is engaged in. How many scholastic conferences are part-time faculty actually attending?

2. How does the aforementioned description of UOP's faculty even remotely address the following covenants of ACBSP?



ACBSP: Again, we request an official response to this open inquiry. We request that you address this issue rather than run from it. Your refusal to address this issue is to be viewed by all as admission of impropriety on behalf of ACBSP. We implore you to set the record straight as to this matter. You can contact us at contact@acbspdisappointment.com


Interested Parties: We encourage you to contact ACBSP personnel and request that they address these very important questions. You can contact ACBSP Here.


Original Letter:

5-15-07

ACBSP:

 

Your recent accreditation of UOP came as quite a surprise and to the dismay and disappointment of many. It appears that ACBSP has compromised its values and/or lowered its standards in order to be the accreditation agency of the largest university in the US. Another possible conclusion is that ACBSP was lied to and deceived by UOP or ACBSP did not conduct a very thorough audit. Either way, your actions have cheapened the value of ACBSP accreditation, doing a great disservice to you longstanding members.

Using ACSBP accreditation standards, it is difficult to see how UOP practices would meet any sensible accreditation standards, unless ACBSP did not observe the reality of these practices during the site audit. Some of the ACBSP accreditation standards are compared with UOP below:

 

(Sec 5.8) In what types of scholarly research are your faculty members involved?

As you are probably aware, UOP’s 22,800+ faculty is overwhelmingly adjunct and part-time. By and large, UOP faculty do not have research facilities or opportunities as UOP hires primarily practitioner faculty with full time jobs, family lives, and without sponsorship to conduct research or office space.

 

(Sec 5.8) In which publications are your faculty members being published?

As UOP hires primarily adjunct practitioner faculty with full time jobs, family lives, and without sponsorship or facilities to conduct research, they have little time or opportunity to publish academic articles. While UOP advertises that its average faculty member “publishes and presents academic papers on a regular basis,” this has not been the findings or experiences reported by most students and faculty members. Furthermore, one must question how the adjunct practitioner faculty find the time to hold a full time job, maintain a family, teach at UOP, and conduct research in order to obtain material suitable for professional publications. One must further question what they could possibly be writing about with such limited research opportunities.

 

(Sec 5.8) How do you improve the balance and degree of faculty involvement in scholarly and professional activities that support the fulfillment of the institution’s mission?

Most UOP faculty is hired on a contract basis for 5 to 6 weeks at a time. It is difficult to perceive how UOP maintains any knowledge or sense about its faculty’s professional activities during this short time period, and how it can enable any professional standards upon faculty who are hired only for only a few weeks at a time.

 

(Sec 6.3.3f) A graduate program must have an articulated admissions policy that accepts students who can reasonably be expected to succeed in a graduate business school.

 

a. What are the admission policies of the business unit for each of the graduate level programs?

 

f. Do admission requirements allow entry to students who can reasonably be expected to succeed in graduate business studies? Please explain and give reasons for this conclusion.

 

UOP has bare minimal admissions requirements, and does not even require an entrance exam. The only requirement is that the student has a job and 3 years of post-high school work experience. In other words, anyone with a pulse, a check book, and a job can enroll in the undergraduate business programs, and anyone with the same and an undergraduate degree from just about anywhere and any field can enter the graduate program. These are bare minimum requirements - the requirements simply cannot be any lower. How can this possibly indicate that a student will be expected to succeed? A high school diploma is NOT an indication that a student is success prone, nor is an undergraduate degree. If this is all that is required to expect success, then every student everywhere can be expected to succeed by ACBSP standards.

 

A frequent complaint amongst students is the incompetence of classmates, especially because the school relies on team work as a substitution for facilitator-lead instruction. This is clearly a big problem at UOP and degrades the quality of the entire business program and the student experience.

 

(Sec 6.3.5) What policies and procedures do you have in place addressing recruiting students?

 

Did UOP show you the memos sent to their admissions staff regarding recruiting?

 

These memos show that UOP’s student recruiting practices mimic that of a used car dealer. Are these the kind of practices that ACBSP endorses? Are these practices that a quality ACBSP school uses to recruit? Furthermore, the Department of Education issued a report in 2003 regarding UOP’s recruiting and admissions practices which depict deplorable admissions practices. Additionally, there is pending litigation with which there is some merit; however, we will have to wait for a final verdict. One cannot simply take UOP for its word when they say they are innocent.

 

Sec (6.1.2c) How many contact hours are required to earn 3 semester hours (4 quarter hours) of credit?

By far the biggest hoax at UOP is the substitution of team learning time for seat time with instructors. How can a five or six week course where the first and last sessions are either administrative, overviews or testing and presenting be effective for learning comparable with other ACBSP member institutions? How can the students in teams supply the same level of content and application that a qualified instructor can in class? Per my personal experience and the reports of others, it is rare and uncommon for students to actually spend the required team time learning together as they are expected to. By nature, students tend to spend as little time learning and studying as necessary. To believe otherwise is foolish, and UOP (to my knowledge) does not monitor or audit actual group study time performed. In short, students are graduating with a severe deficiency in instruction and instruction time compared to their counterparts at other ACBSP institutions. This is not fair to UOP or your other members.

From the ACBSP website, your organization’s vision statement is as follows: “ACBSP will be the global leader enhancing the quality of business schools and programs focused on teaching excellence.” May I first point out that UOP does not claim to have “instructors” or “teachers.” Rather, they carefully refer to their faculty as “facilitators,” reflecting that the faculty’s purpose isn’t to teach, but rather to facilitate self and team learning. Certainly the merits of non-traditional teaching models are debatable, but I find it to be quite a leap of faith to expect that all students are capable of graduate-level learning predominantly through team and self learning exercises on such a compressed schedule with very little interaction with credible faculty. While perhaps adequate, I would hardly classify this as real “teaching excellence.”

The ACBSP audit appears to lack a specific question regarding the quality and qualifications of faculty. Joseph Kleinplatz, MD, a UOP faculty member is a great example  that demonstrates why faculty quality is critical and how UOP fails to scrutinize its applicants . This faculty member has an MD from a foreign University and has been charged with several violations and had his medical license revoked by the State of New York Department of Health. Despite these facts, UOP deems him suitable to facilitate their classes. Furthermore, the recent NY Times article cited an example where a UOP professor lied about his credentials to the class. While this in itself is not particularly damaging to UOP, the reported response from UOP President Dr. Pepicello was one of arrogance and ambivalence rather than concern. Rather than saying he would check into or pursue the matter, he merely defended the teacher as being qualified and left it at that, according to the article. Is this the attitude about quality you wish to see in ACBSP institutions?

As a graduate of UOP’s MBA program, I can personally attest to the ineffectiveness of the school’s business programs and teaching model for all of the reasons stated in this letter. One need not take my word for it as there is a website chock full of student, faculty, and employee testimonials that affirm and expand on the arguments made in this letter.

Clearly, University of Phoenix does not exhibit the qualities that I or most people expect from a quality business education, let alone one accredited by ACBSP. I urge ACBSP to revoke UOP’s accreditation pending a more thorough and insightful review. For the review, I would like to suggest the element of surprise, randomness, and confidentiality (when talking to staff and students), as it is far too easy for UOP to prepare answers and stage presentations to satisfy auditors. I also challenge ACBSP to interview a wider range of former UOP students and faculty who fear no retributions for telling the truth. A University of this size and notoriously unethical conduct deserves an extra-thorough inspection (refer to past and pending litigation and stock options accounting irregularities).

ACBSP, your much anticipated response is requested to be forwarded to contact@acbspdisappointment.com. Your response will dictate what happens with this website. Be advised that your response may be posted here.

 

 

Sincerely,

 

 

ACBSPDisappointment.com



Open Letter to all ACBSP Accredited Members

5-25-07

 

 

All ACBSP Accredited Members:


You have probably been informed by now of ACBSP's mistaken accreditation of University of Phoenix. I say it is mistaken because UOP fails to meet the high standards and criteria set forth by ACBSP - yet ACBSP still granted accreditation. These failures are documented in an open letter to ACBSP at http://acbspdisappointment.com.


From an ACBSP document: ""...accreditation is a means of assuring students, parents, and the business community that those business schools and programs that are accredited have met rigorous criteria which indicate a high and acceptable level of educational quality."


If you read the letter carefully and follow the links, you will see that UOP's learning model, business model, and general execution, are not in line with the goals, vision, and purported high standards of ACBSP.

Certainly you realize the value of positive public perception of the accreditation that your institution holds. If you wish to uphold the value of the accreditation that you’ve worked so hard to achieve and maintain, I encourage you to contact the ACBSP board of directors to demand a re-evaluation of UOP. You must hold other institutions accountable to the same high standards that you had to meet when you applied for accreditation. Do not allow the quality, name, and reputation of your accreditation be cheapened by the lack in judgement, compromise in values, or inadequate audit that led to UOP's accreditation. Most assuredly, you do not want your instituion to be lowered to UOP's level.

 

Sincerely,

 

 

ACBSPDisappointment.com

 

The owner of this site may be contacted at contact@acbspdisappointment.com